General Terms and Conditions of Rogner International Hotels & Resorts
1.Conclusion of the contract
1.1. According to the following terms and conditions the contract becomes effective as soon as the room/rooms, locations, or other supplies and services have been ordered and confirmed. Time permitting, the hotel will acknowledge the guest's reservation and ask for reconfirmation. If reservations are made with the Rogner International reservation office, the custumer receives a reservation number by phone, or on request, and time permitting, by mail. If deposits requested by the hotel are not paid by the given date, the agreement is no longer valid.
1.2. If the customer is a full merchant, he is liable for all contracted obligations together with those of the guests/participants he has registered.
1.3. If the content of the confirmed reservation differs from the registration, the former becomes binding for both guest and hotel, unless the guest raises protest upon receipt of the confirmed reservation.
2.Arrival and departure
2.1. Hotels Without prior written agreement stating otherwise, check-in time on the day of arrival is not possible before 4.00 pm and check-out time on the day of departure is not later than 11.00 am. If departure is planned after 11 am guests must notify the reception On hotel agreement and subject to availability, 50% of the room rate will be charged for day use up to 6 pm. If rooms are occupied after 6 pm full rate will be charged. Reservations are held until 6.00 pm on the date of arrival. Without prior notice stating otherwise, the hotel may then reallocate the rooms. This is not valid for reservations guaranteed by advance payments, vouchers or credit card transactions made through businesses recognised by the hotel.
2.2. Holiday apartments Check-in for holiday apartments is 5.00 pm, check-out on the day of departure 10.00 am at the latest. Guests staying in their apartments after 10.00 am with the hotels authorization, will be charged half a day's rate for check-out before 6.00 pm and a total day's rate for check-out after 6.00.
3.Services and rates
3.1. The services stipulated by the contract are quoted in the confirmed reservation and the brochure description.
3.2 Full board arrangements normally start with lunch on the guest's first day and end with breakfast on his last day. In case the arrangement starts with dinner, it ends with lunch on the day of departure. Half board arrangements usually include dinner.
3.3. Contracted, but not consumed services, are neither refunded nor does this reduce rates.
3.4. Offer liability
3.4.1. The quoted catalogue, that is, list rates are end prices, including service tips and value added tax (VAT).
3.4.2. Rates are subject to change without prior notice due to tax increases.
4.1. Unless otherwise stated, Rogner International is entitled to require the guest to pay the total price agreed at the time of confirming the reservation.
4.2. In the case of accommodation for periods exceeding 3 days, Rogner International is entitled to request payments on account.
4.3. Delays in payment entitle Rogner International to refusal of further contractual services as well as to cancellation of agreements on future services. Moreover, as in the case of cancellation of contract by the guest, Rogner International is entitled to claim compensation for the financial loss incurred.
4.4. In as far as advance payments have not already been made, all outstanding costs are due for payment in the hotel on the day of departure.
4.5.Location of payment is the hotel's registered office, even when outstanding debts have been credited and/or are due later owing to special agreements and invoicing.
Possible cancellations have to be made in writing and are accepted exclusively under the following conditions:
5.1. Accommodation (up to 14 people- individual guest)
5.1.1. Arrangements Cancellations are accepted free of charge if the notification is received by the hotel at least 22 days prior to arrival. If the reservation is cancelled between 21 and 15 days prior to arrival the hotel is entitled to charge 50% of the package rate. Cancellations between 14 and 4 days prior to arrival entitle Rogner International to charge 70% of the package rate. Cancelled reservations made later than 3 days prior to arrival entitle the hotel to 80 % of the package rate. For arrival failure without prior cancellation Rogner International charges 90% of the total amount.
5.1.2. Hotel rooms Cancellations are accepted free of charge if notification is received by the hotel 24 hours prior to arrival. In case of a later cancellation, or arrival failure without prior cancellation, the hotel is entitled to charge one night of the original reservation. This is not valid during trade fairs or other major events, taking place in the respective hotel's region. In this case a cancellation is only free of charge if it is made no later than 30 days prior to arrival. Cancellations later than 30 days prior to arrival, or failure to check in without prior cancellation, entitles Rogner International to charge the full board arrangement for the period booked.
5.1.3. Holiday apartments A cancellation is possible no later than 45 days prior to arrival and carries an administrative fee of € 25.00. For cancellations between 44 and 30 days prior to arrival Rogner International charges 25%, for cancellations later than 29 days 70% and for failure to check in without prior cancellation, 80% of the agreed price.
6.1. The hotel's contractual partners, that is, the guest himself or his host bear comprehensive liability for damages caused by themselves or their guests.
6.2. Use of the rooms by the guest other than indicated in the contract entitles the hotel to terminate the contract without notice, charging the original total amount.
6.3. If the hotel is unable to fulfil its contractual obligations due to unforeseen circumstances or strikes, it is not liable to pay compensation for damages. However, the hotel is obliged to ensure comparable accommodation and services for the guest.
6.4. The hotel is liable to the guest according to the terms of the Austrian Civil Code. The hotel's liability towards the customer expires if the guest fails to lock his room or properly safeguard his personal belongings. Guests are asked to deposit their valuables in the room safes.
6.5. Rogner International is liable for
6.5.1. accurate description of performances,
6.5.2. rendering the agreed performances in the Rogner International hotels.
6.6. Rogner International is not liable for performances rendered by partner hotels of Rogner International (cooperative partners of Rogner International).
6.7. The guest/host is obliged to contribute reasonable assistance in remedying any disruptions and minimizing possible damage. The guest/host is obliged to notify the hotel immediately of any complaints. If he fails to do so, he is not entitled to make claims.
6.8. The guest is responsible for his personal participation in any sport and leisure activities and requested to check sports equipment and vehicles prior to use. Rogner International is only liable for injuries occurring at sports events and other holiday activities in case of fault. Guests are strongly advised to conclude a sport related injury insurance.
7. General terms
7.1. Pets are only allowed on prior authorization by the hotel and with additional charge.
7.2. Wake-up calls are made by the hotel with the greatest possible care. In case of failure damage compensation claims are precluded
7.3. Information is provided to the best of the hotel's knowledge but without guarantee.
7.4. Objects found (lost objects) are sent home only on request and against a fee. The hotel is obliged to store the objects for 6 months after the guest's departure and then may dispose of the objects otherwise.
7.5. Messages, mail and merchandise deliveries for guests are handled with care. The hotel will deliver, hold and forward such items on request. Compensation claims for loss, delays or damages is precluded.
7.6. Transport The liability of Rogner International for the transport of persons and luggage free of charge is limited to the company's statutory accident insurance for vehicles. Liability for losses and delays is precluded hereby.
7.7. Spa taxes /Local taxes Local taxes are not included in the hotel, package and apartment rates.
8. Additional remarks for holiday apartments
8.1. Extra costs for energy, gas, water and final cleaning are included in the arrangement price (unless otherwise explicitly stated in the price list).
8.2. The number of occupants must not exceed the occupancy stated in the brochure and the number of adults and children confirmed in the reservation.
8.3. Pets are only allowed on prior consent of the hotel or if expressly permitted in the brochure.
8.4. Confirmed arrival and departure times are binding.
8.5. All visitors are required to use the apartments plus inventory, as well as any common facilities, with necessary care. They are furthermore obliged to pay for damages caused personally or by their company during their stay.
8.6. The hotel is entitled to request a key deposit fee to ensure return and against possible damages. The deposit will be returned on the guest's departure after checking that the accommodation is properly vacated.
8.7. On departure, the apartments are to be left clean and tidy. The customer will be held liable for additional costs, e.g. used dishes left behind.
9.1. The correction of printing errors and obvious mistakes in calculation without any special notification is reserved.
9.2. Oral agreements are only binding, if confirmed in writing by the hotel.
9.3. Place of jurisdiction Place of jurisdiction for any controversy arising out of this agreement and its completion, shall be, as far as legally provided, the location of the hotel's registered office.
9.4. Should any of above stated contractual conditions be ineffective, it shall not affect the validity of the remainder of the contract. The ineffective conditions are to be replaced by others with similar effect.
Based on the Albanian law no. 9887, date 10.03.2008 article 18 ''For Personal Data Protection'' please be informed that the data you provide are collected for registration and analysis proposes.
Types of Personal Information We Collect
The types of personal information that we collect include:
· Your name, gender, home and work contact details, business title, date and place of birth, nationality, passport and credit card information;
· Guest stay information, date of arrival and departure, goods and services purchased, special requests made, observations about your service preferences (including room, amenities requested, facilities or any other services used);
· Telephone numbers dialed.
· Any information necessary to fulfill special requests (e.g. preferences that require specific accommodations, purchase of goods and services);
· Information you provide regarding your marketing preferences or in the course of participating in surveys, newsletter, contests or promotional offers;
All data are saved locally and in our database in Austria in high security measures and can be accessed only by authorized persons.
We may collect this information through a variety of ways, registration cards, online registration and also from third parties with whom we do business (e.g., such as travel agents, airlines, event planners or similar providers).
Occasionally, you may be requested to provide personal information about others to us (for example, individuals for whom you are making a reservation). In such cases, we rely on you to obtain such other persons' consent for disclosing their information to us which we will use in accordance with the terms of this Statement.
You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.
How We Use Personal Information
We may use personal information in a variety of ways, including through personal contact, via our Websites, through emails and correspondence, We use personal information for the purposes we have disclosed to you, or as permitted by law. In general we use personal information in order to:
· Provide the services your request, such as to facilitate reservations, send a confirmation, send you a pre-arrival message and provide other information about the area and the hotel;
· Provide you with information about meeting, event or celebration planning and access to specific account information for administrative purposes;
· Send you periodic customer satisfaction, market research or quality assurance surveys;
· Ship products, information or provide services to our customers, including sending you lost and found goods (with your prior approval)
· Understand your and other customers’ needs;
· Learn about our markets and improve our products and services;
· Statistic reports
· Assist with the planning of meetings and events;
At any time you can request to access your data or any information related.
Rogner International Hotels & Resorts GmbH
Firmenbuch-Nr.: FN 103924f Handelsgericht Wien
UID-Nr.: AT U1527 1202
Tel.: +43 4242 232370