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General Terms and Conditions of Rogner International Hotels & Resorts

1.Conclusion of the contract 

1.1. According to the following terms and conditions the contract becomes effective as soon as the room/rooms, locations, or other supplies and services have been ordered and confirmed. Time permitting, the hotel will acknowledge the guest's reservation and ask for reconfirmation. If reservations are made with the Rogner International reservation office, the custumer receives a reservation number by phone, or on request, and time permitting, by mail. If deposits requested by the hotel are not paid by the given date, the agreement is no longer valid. 

1.2. If the customer is a full merchant, he is liable for all contracted obligations together with those of the guests/participants he has registered. 

1.3. If the content of the confirmed reservation differs from the registration, the former becomes binding for both guest and hotel, unless the guest raises protest upon receipt of the confirmed reservation.

2.Arrival and departure 

2.1. Hotels Without prior written agreement stating otherwise, check-in time on the day of arrival is not possible before 4.00 pm and check-out time on the day of departure is not later than 11.00 am. If departure is planned after 11 am guests must notify the reception On hotel agreement and subject to availability, 50% of the room rate will be charged for day use up to 6 pm. If rooms are occupied after 6 pm full rate will be charged. Reservations are held until 6.00 pm on the date of arrival. Without prior notice stating otherwise, the hotel may then reallocate the rooms. This is not valid for reservations guaranteed by advance payments, vouchers or credit card transactions made through businesses recognised by the hotel. 

2.2. Holiday apartments Check-in for holiday apartments is 5.00 pm, check-out on the day of departure 10.00 am at the latest. Guests staying in their apartments after 10.00 am with the hotels authorization, will be charged half a day's rate for check-out before 6.00 pm and a total day's rate for check-out after 6.00.

3.Services and rates 

3.1. The services stipulated by the contract are quoted in the confirmed reservation and the brochure description. 

3.2 Full board arrangements normally start with lunch on the guest's first day and end with breakfast on his last day. In case the arrangement starts with dinner, it ends with lunch on the day of departure. Half board arrangements usually include dinner. 

3.3. Contracted, but not consumed services, are neither refunded nor does this reduce rates. 

3.4. Offer liability 

3.4.1. The quoted catalogue, that is, list rates are end prices, including service tips and value added tax (VAT). 

3.4.2. Rates are subject to change without prior notice due to tax increases.


4.1. Unless otherwise stated, Rogner International is entitled to require the guest to pay the total price agreed at the time of confirming the reservation. 

4.2. In the case of accommodation for periods exceeding 3 days, Rogner International is entitled to request payments on account. 

4.3. Delays in payment entitle Rogner International to refusal of further contractual services as well as to cancellation of agreements on future services. Moreover, as in the case of cancellation of contract by the guest, Rogner International is entitled to claim compensation for the financial loss incurred. 

4.4. In as far as advance payments have not already been made, all outstanding costs are due for payment in the hotel on the day of departure. 

4.5.Location of payment is the hotel's registered office, even when outstanding debts have been credited and/or are due later owing to special agreements and invoicing.


Possible cancellations have to be made in writing and are accepted exclusively under the following conditions: 

5.1. Accommodation (up to 14 people- individual guest) 

5.1.1. Arrangements Cancellations are accepted free of charge if the notification is received by the hotel at least 22 days prior to arrival. If the reservation is cancelled between 21 and 15 days prior to arrival the hotel is entitled to charge 50% of the package rate. Cancellations between 14 and 4 days prior to arrival entitle Rogner International to charge 70% of the package rate. Cancelled reservations made later than 3 days prior to arrival entitle the hotel to 80 % of the package rate. For arrival failure without prior cancellation Rogner International charges 90% of the total amount. 

5.1.2. Hotel rooms Cancellations are accepted free of charge if notification is received by the hotel 24 hours prior to arrival. In case of a later cancellation, or arrival failure without prior cancellation, the hotel is entitled to charge one night of the original reservation. This is not valid during trade fairs or other major events, taking place in the respective hotel's region. In this case a cancellation is only free of charge if it is made no later than 30 days prior to arrival. Cancellations later than 30 days prior to arrival, or failure to check in without prior cancellation, entitles Rogner International to charge the full board arrangement for the period booked. 

5.1.3. Holiday apartments A cancellation is possible no later than 45 days prior to arrival and carries an administrative fee of € 25.00. For cancellations between 44 and 30 days prior to arrival Rogner International charges 25%, for cancellations later than 29 days 70% and for failure to check in without prior cancellation, 80% of the agreed price.


6.1. The hotel's contractual partners, that is, the guest himself or his host bear comprehensive liability for damages caused by themselves or their guests. 

6.2. Use of the rooms by the guest other than indicated in the contract entitles the hotel to terminate the contract without notice, charging the original total amount. 

6.3. If the hotel is unable to fulfil its contractual obligations due to unforeseen circumstances or strikes, it is not liable to pay compensation for damages. However, the hotel is obliged to ensure comparable accommodation and services for the guest. 

6.4. The hotel is liable to the guest according to the terms of the Austrian Civil Code. The hotel's liability towards the customer expires if the guest fails to lock his room or properly safeguard his personal belongings. Guests are asked to deposit their valuables in the room safes. 

6.5. Rogner International is liable for 

6.5.1. accurate description of performances, 

6.5.2. rendering the agreed performances in the Rogner International hotels. 

6.6. Rogner International is not liable for performances rendered by partner hotels of Rogner International (cooperative partners of Rogner International). 

6.7. The guest/host is obliged to contribute reasonable assistance in remedying any disruptions and minimizing possible damage. The guest/host is obliged to notify the hotel immediately of any complaints. If he fails to do so, he is not entitled to make claims. 

6.8. The guest is responsible for his personal participation in any sport and leisure activities and requested to check sports equipment and vehicles prior to use. Rogner International is only liable for injuries occurring at sports events and other holiday activities in case of fault. Guests are strongly advised to conclude a sport related injury insurance.

7. General terms 

7.1. Pets are only allowed on prior authorization by the hotel and with additional charge. 

7.2. Wake-up calls are made by the hotel with the greatest possible care. In case of failure damage compensation claims are precluded 

7.3. Information is provided to the best of the hotel's knowledge but without guarantee. 

7.4. Objects found (lost objects) are sent home only on request and against a fee. The hotel is obliged to store the objects for 6 months after the guest's departure and then may dispose of the objects otherwise. 

7.5. Messages, mail and merchandise deliveries for guests are handled with care. The hotel will deliver, hold and forward such items on request. Compensation claims for loss, delays or damages is precluded. 

7.6. Transport The liability of Rogner International for the transport of persons and luggage free of charge is limited to the company's statutory accident insurance for vehicles. Liability for losses and delays is precluded hereby. 

7.7. Spa taxes /Local taxes Local taxes are not included in the hotel, package and apartment rates.

8. Additional remarks for holiday apartments 

8.1. Extra costs for energy, gas, water and final cleaning are included in the arrangement price (unless otherwise explicitly stated in the price list). 

8.2. The number of occupants must not exceed the occupancy stated in the brochure and the number of adults and children confirmed in the reservation. 

8.3. Pets are only allowed on prior consent of the hotel or if expressly permitted in the brochure. 

8.4. Confirmed arrival and departure times are binding. 

8.5. All visitors are required to use the apartments plus inventory, as well as any common facilities, with necessary care. They are furthermore obliged to pay for damages caused personally or by their company during their stay. 

8.6. The hotel is entitled to request a key deposit fee to ensure return and against possible damages. The deposit will be returned on the guest's departure after checking that the accommodation is properly vacated. 

8.7. On departure, the apartments are to be left clean and tidy. The customer will be held liable for additional costs, e.g. used dishes left behind.

9. General 

9.1. The correction of printing errors and obvious mistakes in calculation without any special notification is reserved. 

9.2. Oral agreements are only binding, if confirmed in writing by the hotel. 

9.3. Place of jurisdiction Place of jurisdiction for any controversy arising out of this agreement and its completion, shall be, as far as legally provided, the location of the hotel's registered office. 

9.4. Should any of above stated contractual conditions be ineffective, it shall not affect the validity of the remainder of the contract. The ineffective conditions are to be replaced by others with similar effect. 


Bazuar në ligjin shqiptar nr. 9887, të datës 10.03.2008 neni 18 “PËR MBROJTJEN E TË DHËNAVE PERSONALE”, ju bëjmë me dije se të dhënat që jepni mblidhen për arsye regjistrimi dhe analizimi.

Llojet e të Dhënave Personale që Mbledhim 

Llojet e të dhënave personale që mbledhim përfshijnë:

• Emrin tuaj, gjininë, kontaktet e punës apo shtëpisë, emërtimi i biznesit, data dhe vendi i lindjes, kombësia, të dhënat e pasaportës dhe kartës së kreditit;

• Informacione lidhur me qëndrimin e mysafirëve, datën e mbërritjes dhe nisjes, të mirat dhe shërbimet e kërkuara, kërkesat e veçanta, vëzhgime lidhur me preferencat tuaja për shërbimet (që përfshirë dhomën, shërbimet lehtësuese të kërkuara, facilititetet apo ndonjë shërbim tjetër të përdorur);

• Numrat e telefonave të thirrur.

• Çdo informacion tjetër të nevojshëm për përmbushjen e kërkesave të veçanta ( preference lidhur me akomodim të veçantë, blerjen e të mirave apo shërbimeve);

• Informacione që jepni lidhur me preferencat tuaja të marketingut apo me pjesëmarrjen nëpër sondazhe, buletine informative apo oferta promocionale;

Të gjitha të dhënat ruhen lokalisht si dhe në databazën tone në Austri me masa të forta sigurie dhe janë të aksesueshme vetëm nga personeli i autorizuar. 

Ne mund t?i mbledhim  këto të dhëna nëpërmjet një sërë mënyrash siç janë, kartat e regjistrimit, regjistrimet online si dhe nga palët e treta me të cilët bëjmë biznes (siç mund të jenë psh. agjentët e udhëtimeve, linjave ajrore, planifikuesit e eventeve apo të ngjashëm).

Në ndonjë rast, ne mund t?ju kërkojmë të na jepni të dhëna personale për të tjerë (për shembull, lidhur me persona për të cilët po beni një rezervim). Në këto raste, ne jua besojmë juve detyrën për të marrë miratimin e këtyre personave të tretë për lëshimin e të dhënave të tyre, të dhëna të cilat ne i përdorim në përputhje me termat e këtij Statuti/Deklarate.

Ju mund të zgjidhni se çfarë të dhënash personale (nëse ka ndonjë) dëshironi të na jepni. Nëse zgjidhni të mos jepni ndonjë të dhënë në veçanti, kjo mund të ndikojë gjithsesi disa nga transaksionet tuaja me ne.

Si i Përdorim Të Dhënat Tuaja Personale 

Ne mund të përdorim të dhënat tuaja personale në një sërë mënyrash, që përfshijnë kontaktet personalisht, nëpërmjet Websiteve tona, nëpërmjet e-maileve dhe korrespondencës, ne i përdorim të dhënat tuaja personale për qëllimet për të cilat kemi rënë dakord me ju, apo për qëllimet e lejuara nga ligji. Në përgjithësi i përdorim të dhënat personale me qëllim që:

• T’ju ofrojmë shërbimet e kërkuara, si për shembull për lehtësimin e rezervimeve, dërgimin e konfirmimit, t’ju dërgojmë një mesazh para mbërritjes tuaj si dhe për t’ju dhënë informacione të tjera lidhur me zonën dhe hotelin;

• T’ju informojmë lidhur me takime, evente apo planifikime për festime si dhe aksesin në llogari të veçanta informacioni për qëllime administrative;

• T’ju dërgojmë broshura periodike lidhur me kënaqësinë e klientit, kërkime tregu apo sondazhe lidhur sigurimin e cilësisë;

• T?ju dërgojmë produkte, informacione apo t?i ofrojmë shërbime klientëve tanë, përfshirë këtu dërgimin e sendeve tuaja të humbura e të gjetura (pas miratimit tuaj paraprak);

• Të kuptojmë nevojat tuaja dhe të klientëve të tjerë;

• Të mësojmë për tregjet tona dhe të përmirësojmë produktet dhe shërbimet tona;

• Raporte statistikore;

• Ndihmesë për planifikimin e takimeve apo eventeve;

Ju mund të kërkoni kurdoherë akses në të dhënat tuaja apo në çdo informacion lidhur me to.

Informacion i kompanisë


Rogner Hotel Tirana

Golden Eagle Shpk
Blv. "Dëshmorët e Kombit"
AL - 1000 Tirana
Tel.: +355 4 2235035
Fax: +355 4 2235012
E-Mail: info.tirana(at) 

managed by:

Rogner International Hotels & Resorts GmbH
Nikolaigasse 22
9500 Villach
Firmenbuch-Nr.: FN 103924f Handelsgericht Wien
UID-Nr.: AT U1527 1202
Tel.: +43 4242 232370
E-Mail: info(at) 

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